Star Micro Systems Discussion Forums

Hi Mike,
When using search for a case on version 4.2.0, I noticed that it will take me into the case the 1st time I do a search, however, if I escape out of the case & into the Search For A Case menu & try to re-enter into the same case I just exited, it gives the message "Your search produced no results". At that point, if I escape the Search For A Case menu, then bring it up again, type in the exact same criteria for the same case, it works.

Leslie

Hi Mike,
Actually, Search For A Case won't work at all if we exit from a case into SFAC, the only way it works now is if we exit the SFAC menu then re-enter it.

Leslie

You are correct that it is not working but that is ONLY if you use the Escape key to close the window. This is a bug and I will get that fixed asap. In the meantime, use Ctrl-F4 to close the window or click the X in the upper right corner.

Mike

As it turns out, you are correct, it does not work until you close the Search For A Case window and then reopen it.

The bug fix will be on my web site later tonight (Tues night May 21).

Mike

The bug fix is now available to you right here on the web.

The problem only when you used the Escape key to close a window while the Search For A Case window was still open. I have fixed the problem in version 4.2.1 which is now available.

Mike