A1-Law / Microsoft Outlook Integration Problems

Official announcements from Star Micro Systems about the company or its products.
Post Reply
User avatar
Site Admin
Posts: 222
Joined: Tue Jun 06, 2017 12:03 pm

A1-Law / Microsoft Outlook Integration Problems


Post by Admin1 » Tue Jun 27, 2017 1:13 am

The Microsoft KB3191898 update is causing Microsoft Office users all kinds of problems. We are not just talking about A1-Law users, but anyone who uses Microsoft Office might have problems with attachments, iCloud and custom Outlook forms.

So, how does this affect A1-Law? Well, the custom A1-Law Email form will not automatically post to case activity. There are two solutions to this problem. The first solution is to simply remove the KB3191898 patch which is what many users are doing. Check with your computer consultant who can advise you best as to whether this is the right course of action for you.

The second method is to configure A1-Law to use to post the standard Outlook Email form to case activity. You can do this as follows: Click Tools, System, Configure System Defaults, General, Email, Microsoft Outlook. Click the dropdown and select Standard with Auto Posting.

Next, select the Outlook Posting tab and check the Copy Over Case Activity checkbox and for the dropdown select Email+Subject.

This will allow you to post Outlook Emails automatically to case activity and keep the KB3191898 installed. Otherwise, you will need to uninstall this patch from Microsoft for the custom Email to post to case activity.

Here's a link for more information on KB3191898:

Outlook 2007 (KB 3191898),
Outlook 2010 (KB 3203467),
Outlook 2013 (KB 3191938),
and Outlook 2016 (KB 3191932).

I quote from the article:

"The June 13 2017 Outlook Security Update is causing all kinds of issues for users. Attachments won’t open, iCloud doesn’t work, custom forms don’t work."

https://www.slipstick.com/outlook/updat ... ty-update/


Updated (11/30/2017)
https://support.office.com/en-us/articl ... cce0120e94

Per the office link, you'll want to use the name: IPM.Note.A1OLNew

Post Reply