Envelopes - Printing

[Michael Lerner]

Dear Michael,

I am having a problem printing to Envelopes.

Here's our situation:
We have a Canon 2800 with an internal envelope feeder in drawer #1 (of 4). Using Microsoft Word XP, we have printed successfully to the Envelope feeder with the correct format and spacing on the envelope by telling both the Word XP Program and the Canon driver to print to the Envelope feeder.

I have attempted to print envelopes in A1: But what happens is that It prints to the envelope feeder, but the address has been shrunk to almost 2 pt. and it is up about 2-3 inches from the correct spot (I don't know if Post office people are issued magnifying glasses .

I am using the latest working driver from Canon.

Under Return Address where you can select the Bin I have tried System, Envelope bin, Upper Bin... Does the bin setting have any effect?

Any suggestions would be greatly appreciated.

Thanks!

Sincerely,
Michael Lerner
Lerner, Moore, Mammano, Strasser, and Silva
www.injuryatwork.com
(909) 889-1131

[Michael Lerner]

P.S. I currently have the Settings on the Bin as "System" and the Format as "System".
I tried changing the Bin to "Manual Feed" and Setting the Canon Driver to "Bypass Tray". The envelopes printed through the manual bypass tray on the Printer but had the same printing issue: the words came out in 2 point and too high on the envelope.

Sincerely,
Michael Lerner
Lerner, Moore, Mammano, Strasser, and Silva
www.injuryatwork.com
(909) 889-1131

[Michael Appell]

Hi Michael,

I'm assuming that you are right clicking the paste button at the parties sheet to access envelopes (or typing Ctrl-F3 or Tools, Envelopes).

First, are you using the Canon driver or an alternate driver?

What happens is this - you first figure out on your computer which setting works by clicking the Bin dropdown at the Return Address tab (ie: manual, envelope manual feed, etc). Once you have figured this out, A1-Law automatically saves these settings for you. Everyone may have different settings since everyone may have a different printer. However, if everyone shares the same printer then you may just make these the system settings in Configure System Defaults, General, Envelopes. Since everyone defaults to the setting of System, you don't have to change anything for anyone else unless they have a different printer.

The problem is the 2 point - this is very confusing so to start, you will notice that A1-Law displays a preview of the envelope before printing. When you see the preview, click the magnifying glass icon and click 100%. Let me know if this looks like a 2 point or is completely legible or not.

You will have to experiment with the Bin selection to see which one works. After previewing and clicking the printer icon, you may also click the Properties dialog for more information to find out what may be set wrong. If this still does not work, I could access your computer remotely to try and assist you with this.

Mike

[Michael Lerner]

Dear Michael,

>

I have tried it both from typing Ctrl-F3 or Tools, Envelopes & from the Parties Sheet - Highlighting the correct party - then Alt-Clicking the mini-printer Icon and choosing "One Envelope".

>

I'm using the Canon iR2200-3300 PCL 5e driver Version 5.10.

Do you have suggestions of an alternated envelope printing driver?



I have tried different settings both from the Bin dropdown and from setting it in the system settings but seem to still get the mini-printing situation.



At 100% the lettering looks like normal 12 point and is completely legible.

Sincerely,
Michael Lerner
Lerner, Moore, Mammano, Strasser, and Silva
www.injuryatwork.com
(909) 889-1131

[Michael Lerner]

P.S. I went ahead and attempted to use a Postscript Driver (Canon PS 3 Emulation Printer Driver for 2000/XP - version 1.30 release 4/12/2002) with the appropriate settings - the job would either go to the copier and print out with the correct font size and spacing on a blank piece of paper, or it would have an error message and you would have to select the paper to print.

Sincerely,
Michael Lerner

[Michael Appell]

Hi Michael,

it sounds like you may have to use a compatible Canon driver. Please be sure you have the latest A1-Law update (version 4.2.3 or higher). Many of the HP drivers had a bug in them where they were not resetting the numeric co-processor chip after printing. If some of the Canon drivers have this same problem, the latest version may help.

Also, check the Canon website for any printer driver updates.

Mike

[Michael Lerner]

Dear Michael,

I am running the latest A1 Update 4.2.3. The Canon Driver I am using is 5e version 5.1. that Canon released last November. Canon Driver 5.2 is available (released April 2002) but has problems: I did a test installation and it could not print out documents from A1 Law or Word XP. Our Canon support recommended not to use it because it had "issues".

Sincerely,
Michael Lerner

[Michael Appell]

If the driver has problems then the other option may be to try and create a form letter in the Landscape mode and print an envelope that way. I'm not sure why it is not working since the envelopes do work with just about every printer that they have been tested on.

Perhaps you could fax me a copy of how it looks when it prints so that I can research this further.

Mike

[Michael Lerner]

Dear Michael,
Discovered the problem! Our photocopier representatives suggested creating and using a lp (LPR) port rather than a standard IP Port. I found the lp (LPR) port doesn't work for A1 Law. After changing the port to a standard IP Port, envelopes came out properly as the right size. The Canon Driver works (5e 5.1) and the Canon 2800 works.

However, Another problem has come to light:

Normally, when you create an envelope, Click "One Envelope" or "Many Envelopes", it gives you the Print Envelopes (window). Then you Click on the Print (button) and it show you a preview with an envelope shape with your address on it. You click on the mini-print (button), select the printer, and print out your envelope.

On Two of our workstations when you click on the Print (button) - the Preview it shows you has the address on LETTER size paper shape (rather than an envelope) for some reason. If you try to continue and print... rather than printing out on an envelope, it prints out on letter size paper.

I have tried using the 3.0 Workstation file reinstall/fix, but it still shows you a LETTER size paper shape when you see the preview.

Thoughts? Suggestions? Is there a file or something I need to manually register?

Thanks!

Sincerely,
Michael Lerner
Lerner, Moore, Mammano, Strasser, and Silva
www.injuryatwork.com
(909) 889-1131

[Michael Appell]

Hi Michael,

I'll bet the staff must really be thrilled that you may now easily do envelopes from the party sheet.

Anyways, can you explain the difference between the "(LPR) port" and the standard IP? What did you need to do to change it?

Regarding the two other workstations, what is happening is A1-Law is selecting a different tray bin (ie: the paper rather than envelope tray). At those workstations when doing an envelope, click the Return Address tab and click the Bin dropdown. It should be set the same as the other two workstations if you are all printing to the same printer. You may change the default bin (it saves automatically for that workstation) and that should solve the problem.

Mike